2026 · Staff Booklet
welcome to
daydream
Welcome to the team — we're so excited to have you on board! Your energy, skills and fresh perspective are exactly what we need, and we can't wait to see the incredible things we'll achieve together. We believe great workplaces are built on collaboration, positivity and a shared commitment to excellence — and you're now part of that journey. Please make yourself at home, ask questions, share your ideas and get involved. We're here to support you every step of the way.
Let's make this an experience to remember.
Contents
What you'll find inside
Your go-to guide for everything you need to know, from getting paid to making the most of island life. Keep it handy, refer back anytime and don't be afraid to ask questions.
Who We Are
Our island, our story, the team you've joined.
Guest Service
The 10ft / 5ft / 3ft rule, and how to make every guest's day.
Resort Access
On stage / off stage, and where staff routes go.
Ferry Etiquette
Seven rules for travelling with Cruise Whitsundays.
Communication
Apps you'll need, channels we use day-to-day.
Uniforms
Look the part — and the why behind your name badge.
Staff Dining
Canteen, Graze, Salti & Infinity — when, where, and how.
Money Matters
Payroll, rosters, timesheets and how you get paid.
Absences
When something keeps you from work — what to do.
Staff Village
Living on the island — kitchen, quiet zone, laundry.
Discounts
F&B, room, family rates and resort experiences.
Island Activities
Kayaks, boats, snorkelling at Lovers Cove, and more.
Emergency Contacts
Save these to your phone now.
Annual Leave
Approve · Apply · Book — and the blockout dates.