welcome to
daydream

Daydream Island Resort was named by a pair of adventurous spirits, Paddy and Connie Murray, after their yacht, Day Dream. In 1931, the Murrays sailed north from Sydney and purchased West Molle Island for just 200 pounds, beginning what would become one of the Whitsundays’ most iconic island destinations. In 2015, CCIG Investments Pty Ltd became the new owners of Daydream Island Resort along with South Molle Island, continuing the legacy and investing in the future of the island as a premier Great Barrier Reef destination.

Please use back of house areas and guest accommodation corridors only to travel to Be mindful of guests and keep The resort zone begins at the tennis courts, once you enter this area you’re on stage. Always acknowledge guests with a warm smile and a friendly “good morning” or “good To give guests, collegues and managers your full attention, all listening devices (including Be present, be approachable and make every interaction count. OFF SHIFT Feel free to visit the staff canteen and the coffee machine via the back corridor. Please Please use back of house areas and guest accommodation corridors only to travel to your designated outlet. Be mindful of guests and keep your voices low when passing guest rooms and corridors. Always acknowledge guests with a warm smile and a friendly “good morning” or “good afternoon”. To give guests, collegues and managers your full attention, all listening devices (including headphones and earbuds) are not to be worn north of the tennis courts. Feel free to visit the staff canteen and the coffee machine via the back corridor. Please avoid all other back of house and guest areas unless you have permission.

On arrival you will have downloaded a few apps to EHWork ID123 Cruise Whitsunday Your go to Apps The majority of day to day updates will be shared Department specific chat (WhatsApp) Daydream Notice Board (WhatsApp) Daydreamers (Facebook) Make sure your across these so you don’t miss The Essentials .... Stay connected On arrival you will have downloaded a few apps to "make your life easy:" EHWork "- your go to for payslips, timesheets" rosters etc. ID123 your digital ID - present at outlets to receive your staff discount, or externally for tour discounts. Cruise Whitsunday "- register to receive a link to" a QR Code which will enable you to purchase your ferry tickets. Present the QR Code when boarding the ferry The majority of day to day updates will be shared "through our key communication channels:" Make sure your across these so you don’t miss important updates.

You are responsible for maintaining your uniform, so keep it in good condition and ready to go. If your uniform needs repair or replacement please see People & Culture. Your name badge is a key part of your uniform and must be worn at all times while on shift. It helps guests connect with you, and importantly, it lets them know exactly who to mention when they have had a great experience. Great service deserves to be remembered, make sure they know your name. The Essentials .... Look the part

Lunch 11:00am - 2:00pm Dinner 3:00pm - 6:00pm Meals may either be eaten in the canteen or Payment is via EFTPOS A light Breakfast is provided free from Staff canteen Graze restaurant Breakfast is available in Graze Restaurant for $15. Please pay reception and present receipt We welcome you to dine in our Please make a reservation (max 5 people) Takeaway may be ordered during Salti & Infinity Ensu When dining in restaurants, always ensure that guests are given priority. Avoid drawing attention to yourself or All resort bars are for the exclusive use of our guests. Blend in, stay professional and let the guest experience take centre stage. Meals may either be eaten in the canteen or taken away in your reusable container Breakfast is available in Graze Restaurant for $15. Please pay reception and present receipt at restaurant. A reservation is not required however is subject to guest numbers We welcome you to dine in our restaurants for lunch or dinner Please make a reservation (max 5 people) and present your digital ID to receive the staff discount Takeaway may be ordered during restaurant hours (please wait for your order at the mermaid) When dining in restaurants, always ensure that guests are given priority. Avoid drawing attention to yourself or causing distractions to guests or on duty team members. All resort bars are for the exclusive use of our guests.

Timesheets are created by clocking in and out Clock in as close as possible to your rostered Clock in and out for your breaks Ensure your face is photographed each time Check your timesheets in the EH Work App PAYROLL Rosters will be published in the EH Work App, please accept all shifts Communicate any roster requests You are paid fortnightly with the payment The pay period runs from Monday to Sunday Wednesday. All timesheets and changes are to be submitted Late submissions or approvals will be paid the Payslips detailing your pay and deductions will Your EH Work App will automatically close at For payroll queries please contact People & Culture Timesheets are created by clocking in and out "for your shifts. To ensure your pay is accurate:" Clock in as close as possible to your rostered start time (unless otherwise directed by your manager) Check your timesheets in the EH Work App and report any discrepancies to your manager prior to payroll processing day. Rosters will be published in the EH Work App, please accept all shifts Communicate any roster requests directly to your manager You are paid fortnightly with the payment submitted into your nominated bank account The pay period runs from Monday to Sunday fortnight, with payday being the following Wednesday. All timesheets and changes are to be submitted by 10am on the Monday of the payfortnight. Late submissions or approvals will be paid the following fortnight Payslips detailing your pay and deductions will be appear in your EH Work App Your EH Work App will automatically close at the completion of your last working day, so please ensure you have downloaded all payslips prior For payroll queries please contact People & Culture

We know that sometimes illness or unexpected situations mean you can’t make it to work — and that’s okay. Your wellbeing comes first. To help us keep everything running smoothly, please notify your manager as soon as practical to advise of your absence. Name and address of the issuing medical practioner Name of the patient (that’s you) Date the examination took place Date the certificate was issued Dates you are or were unfit for work/attendance An in person, telephone or virtual consultation is required for a certificate to be valid. Please enter your leave and upload your certificate via the EH Work App

The staff kitchen is provided for you to prepare and enjoy meals Please be considerate of your team mates by Dispose of all waste appropriately, wipe down ovens, cooktops Wash all pots, pans and dishes that have been And pop them back where you got them from. Keep doors closed, as our wildlife make for messy dinner guests. The accommodation area of the staff village is a designated quiet Please do not concregate outside rooms and be mindful of After 9:00pm take any louder conversations or acivities to the Staff Kitchen. Washers, dryers and washing powder is provided free Remove all items from your pockets (pens, coral, hair clips, Do not overload machines Be considerate of others and remove your washing from Remove lint from dryers before use Toilet paper is provided free and is available in the staff The staff kitchen is provided for you to prepare and enjoy meals with friends. Please be considerate of your team mates by cleaning up after yourself. Dispose of all waste appropriately, wipe down ovens, cooktops and benches. Wash all pots, pans and dishes that have been used. And pop them back where you got them from. The accommodation area of the staff village is a designated quiet zone. Please do not concregate outside rooms and be mindful of collegues on varying shifts. After 9:00pm take any louder conversations or acivities to the Staff Kitchen. Remove all items from your pockets (pens, coral, hair clips, screws etc) prior to washing Be considerate of others and remove your washing from machines promptly (however not before the end of the cycle) Toilet paper is provided free and is available in the staff laundry, please help yourself.

As a valued member of our team, we are pleased to offer you a 25% (unless We kindly ask that all bills are settled in full at the completion of your meal. For takeaway orders payment is required at time of ordering. Discount is not available on breakfast, or special events. We offer team members the opportunity to experience the resort at a special discounted room Staff accommodation rate is $125 per night including breakfast For immediate family members (Mum, Dad, Brother Sister, Children) we extend the staff rate For your extended family and friends we also offer a discounted rate Bookings are to be made online use the promo code DDISTAFF Please obtain a letter from People & Culture which is to be present by the guest on check in A Resort Pass will be required when staying in house (available at People & Culture) As a valued member of our team, we are pleased to offer you a 25% (unless otherwise specified in your employment contract) food & beverage discount to enjoy across our restaurants (Salti & Infinity). We offer team members the opportunity to experience the resort at a special discounted room rate (for two persons) based on availability.

Cruise Whitsunday Pioneer - Jetskis and hire boats Ocean Rafting Daydream Spa Please make your booking through the Tour Desk or call the tour operators directly. Your Birthday - enjoy a complimentary pizza at Salti Restaurant. You will receive a voucher, to present Six Months - you and a friend are invited to experience our buffet breakfast. One Year - celebrate your first anniversary with a Living Reef experience and lunch to the value of $80 Additional milestone celebrations are recognised at your 2nd, 3rd, 5th, 7th and 10th year CONT Feel free to shop in the Gift Shop, just note that your discount applies to Daydream branded Your Birthday - enjoy a complimentary pizza at Salti Restaurant. You will receive a voucher, to present Feel free to shop in the Gift Shop, just note that your discount applies to Daydream branded products only.

Two yellow kayaks near the barge jetty are available for use. Before heading out, ensure the plugs are securely in place to prevent water from entering For safety, lifejackets must be worn at all times. Please also make sure someone on the island is aware of who is going out, where you’re If you do not return at this time, an alarm will be raised. Stay safe and enjoy the water responsibilty A staff boat is available for use by team members who have a current After use, you are required to wash it down, tidy up, refuel and pay finance See General Manager for boat orientation and safety paperwork. Before heading out, ensure the plugs are securely in place to prevent water from entering the kayaks. Please also make sure someone on the island is aware of who is going out, where you’re paddling to, and your expected return time. A staff boat is available for use by team members who have a current marine licence (Recreational Marine Driver Licence) or greater After use, you are required to wash it down, tidy up, refuel and pay finance for fuel used.

A competent and responsible person is to be nominated to ensure Cinema has been used for Mario Cart nights as well as movies. Approval is sought from either the General Manager or Director of People & Culture Experience the walk across the top of the island from the Chapel to Lovers Cove Enjoy a day on an uninhabited island, swimming and hiking Take a picnic or camp for the night The General Manager will drop you off and collect you as arranged A competent and responsible person is to be nominated to ensure equipment is packed up properly. Approval is sought from either the General Manager or Director of People & Culture

No glass permitted in this area (including seating) Please be mindful of noise as staff rooms overlook this area You are welcome to visit Lovers Cove to snorkel outside of peak guest times If the area is busy with guests, please use your initiative and return at a Alcohol is not to be consumed Please obtain a resort pass from People & Culture Tennis courts Tennis courts may be used Please ensure guests are given priority and courts are vacated if Lovers Cove You are welcome to visit Lovers Cove to snorkel outside of peak guest times (not sunset) If the area is busy with guests, please use your initiative and return at a quieter time. Please ensure guests are given priority and courts are vacated if guests are waiting to play